Phone and Email support is available Monday - Friday from 8:00am to 5:00pm.
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Q:Unit is not calibrating properly
A: Your unit must be sent in for calibration, if a unit has a source older than 12 months than it can not be re calibrated until it has been resourced.
Q: Error message reads "RAM FAILURE"
A: RAM failure can be caused from many things in the unit
Q: When should i send in my unit for resourcing?
A: A unit should be resourced once every 15-18 months, you can set up an appointment in advance to accomodate your schedule.
Q: When I send my unit in to get resourced or for repair how long does it take?
A: Repairs and Resource on average take 7 to 10 days, shipping fees apply. Repairs may take longer depending on the nature of the issue, we can provide a loaner unit if requested due to repair, but there are limited quantities.
Q: My unit is not downloading to the computer, how do I resolve this issue?
A: Make sure all cables are connected properly, make sure unit is in data transfer mode. Lastly reinstall RGS. If issue still persists contact us.